Onsite Service Technician (Production)

Shifts

• First Shift - 8:30 AM to 5:00 PM
• Second Shift - 1:00 PM to 9:00 PM
• Third Shift - 9:00 PM to 5:00 AM

Applicants should have flexibility to work rotating shifts based on business needs.

Primary Responsibilities

• Offer outstanding service to our clients, managing call resolution issues in accordance with customer SLA agreements to maintain customer relations and optimize satisfaction.
• Leverage senior-level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large-scale production equipment.
• Perform full range of maintenance on assigned products, including technical diagnostics, software loads, installation, removal, retrofit, and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary cu...