Onboarding Manager

Partner Onboarding & Activation

● Oversee end-to-end onboarding processes for rider-partners and driver-partners.

● Ensure timely verification of documents, background checks, and compliance requirements.

● Improve onboarding speed, activation rates, and partner experience.

● Coordinate onboarding schedules, orientations, and training sessions.

Team Management

● Lead, coach, and develop a team of onboarding associates.

● Set performance targets and monitor KPIs such as activation rate, turnaround time, and quality.

● Conduct regular performance reviews and provide coaching and feedback.

Process Improvement

● Identify bottlenecks in onboarding workflows and implement improvements.

● Collaborate with Operations, Compliance, Product, and ...