On-Site Technical Support Agent

Req ID: 379376 

We are currently seeking a On-Site Technical Support Agent to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

General Duties and Responsibilities: 
 Â In these roles, you will be responsible for: 
 Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas Requirements for this role include: 
 Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player 24/7 rota...