On-Site Desktop Support & Helpdesk — 24/7 Shifts

NTT DATA Guadalajara is seeking an On Site Desktop Support Associate to provide a reliable IT service desk experience for end-users in Guadalajara, Mexico. You will handle incident recording, initial troubleshooting, and escalation where needed, while supporting onboarding and deployment of devices and apps.

You will collaborate with global IT teams, learn new tools, and contribute to process improvements. The role requires strong English communication, customer service skills, and willingness