Opportunity Description
Join MCI as an On-Site Customer Support Agent in Sydney, NS, where you'll assist callers and handle technical inquiries. This role demands professionalism and expertise in product-related questions.
In this role, you will help facilitate smooth customer service interactions for commercial and public sector support. You'll troubleshoot basic technical issues and utilize systems for efficient processing of customer requests. Expect to engage with a variety of clients and navigate their inquiries while adhering to company policies and maintaining optimal service quality.
Key Responsibilities:
• Manage inbound and outbound calls in a timely manner
• Understand and resolve customer needs and issues
• Document claims and manage accounts accurately
• Follow company policies and procedures diligently
• Attend training to stay updated on systems and processes
Requirements:
• Minimum age of 18 years
• High school diploma or equivalent required
• Proficient in typ...
In this role, you will help facilitate smooth customer service interactions for commercial and public sector support. You'll troubleshoot basic technical issues and utilize systems for efficient processing of customer requests. Expect to engage with a variety of clients and navigate their inquiries while adhering to company policies and maintaining optimal service quality.
Key Responsibilities:
• Manage inbound and outbound calls in a timely manner
• Understand and resolve customer needs and issues
• Document claims and manage accounts accurately
• Follow company policies and procedures diligently
• Attend training to stay updated on systems and processes
Requirements:
• Minimum age of 18 years
• High school diploma or equivalent required
• Proficient in typ...
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