On-Site Contact Center Leader - Growth & Ops

VENTES is seeking an on-site Contact Center Manager in Puebla City to scale operations, optimize processes, and lead a growing team. The role emphasizes delivering efficient, scalable operations with strong leadership and KPI-driven management.

The ideal candidate has extensive experience in operations, process improvement, and team leadership within a high-growth tech context, with fluency in Spanish and English. On-site work schedule: Monday–Saturday, 48 hours per week.