Officer, Operations

We are looking for a service-oriented and detail-driven Officer - Operations , to support the day-to-day operations of our Visa Application Centre (VAC). This role is critical in ensuring smooth processing of visa applications while delivering a seamless and professional customer experience.

• Perform document scrutiny and collect visa applications in line with established guidelines.
• Accurately record and maintain application data, ensuring zero errors in system entry.
• Manage passport logistics, including dispatch to consulates, applicants, and logistics partners.
• Ensure all passports are completed within the defined Turnaround Time (TAT).

• Attend to customer/applicant queries via face-to-face, email, and phone with professionalism.
• Promote and deliver Value-Added Services ...