Company Description
Job Description
As a Night Duty Manager, you take on a heightened sense of responsibility, focusing on delivering exceptional service and ensuring a seamless and secure guest experience within our Front Office Team. Your key responsibilities include:
Training, coaching, and mentoring new team members.Ensuring compliance with all Front Office quality standards and maintaining adherence to policies and procedures.Coordinating activities with other departments to enhance communication and guest satisfaction.Assisting in the daily management of room inventory to optimize revenue while maintaining a high level of guest experience.Managing the membership program and ensuring that all guests who are members receive appropriate recognition and meet Sofitel standards.Driving the Front Desk Up-selling Program.Fostering cooperation and trust among colleagues, supervisors, teams, and across depart...