Opportunity Description
Join HTG as a Senior NICE CXone Developer and drive innovation in contact center technology. Your expertise will help shape solutions that enhance operational efficiency and user experience.
HTG is in search of a Senior NICE CXone Developer to collaborate with IT, Security, and Business teams. This role focuses on designing IVR flows, maintaining API integrations, and configuring ACD metrics. You will support the full testing life cycle and work on troubleshooting critical call flow issues to create seamless communication experiences.
Key Responsibilities:
• Build and design IVR call flows using NICE CXone
• Maintain API integrations for diverse systems
• Configure ACD and queue metrics for efficiency
• Facilitate testing across development stages
• Troubleshoot scripting and platform issues
Requirements:
• 3-5+ years of experience with CCaaS platforms
• Strong IVR scripting and routing skills
• Know...
HTG is in search of a Senior NICE CXone Developer to collaborate with IT, Security, and Business teams. This role focuses on designing IVR flows, maintaining API integrations, and configuring ACD metrics. You will support the full testing life cycle and work on troubleshooting critical call flow issues to create seamless communication experiences.
Key Responsibilities:
• Build and design IVR call flows using NICE CXone
• Maintain API integrations for diverse systems
• Configure ACD and queue metrics for efficiency
• Facilitate testing across development stages
• Troubleshoot scripting and platform issues
Requirements:
• 3-5+ years of experience with CCaaS platforms
• Strong IVR scripting and routing skills
• Know...
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