NFI Customer Service Lead Role

Join NFI as a Customer Service Lead, focusing on effective communication to handle inquiries and complaints while managing order processes. This role enhances overall customer satisfaction.
As a Customer Service Lead at NFI, you will interact directly with customers to resolve inquiries related to orders and invoices. This includes expediting special shipping requests and maintaining accurate documentation. Your ability to manage complaints and communicate feedback will be vital in improving service standards.
Key Responsibilities:
• Interact with customers regarding inquiries and complaints
• Expedite shipping requests and handle order adjustments
• Ensure accurate invoicing through verification processes
• Track damage records and back order logs
• Serve as liaison between warehouse and customer accounts
Requirements:
• 1-2 years of related experience in customer service
• Strong knowledge of MS Office and shipping software
• Excellent communication s...