Network VPN SME

Responsibilities

• Act as SME and service owner for enterprise network services, overseeing full lifecycle delivery, operations, and continuous improvement.
• Plan, implement, and govern service changes while proactively managing risks, incidents, and service performance.
• Provide advanced operational support, on‑call coverage, and continuous maintenance to ensure stable, secure, and high‑performing services.
• Lead or contribute to projects and agile initiatives, defining technical requirements and delivering outcomes aligned with ITIL standards.
• Develop, maintain, and enhance system reporting, documentation, and administrative standards to support service transparency and governance.
• Partner with clients, vendors, and internal teams to resolve issues, improve services, and meet business objectives.
• Provide leadership, mentoring, and task assignment to junior analysts, supporting skill development and team capa...