Opportunity Description
Key Responsibilities & Activities:
Issue Resolution and Technical Requirements
Responsibilities go beyond troubleshooting, they include root cause analysis, knowledge sharing, and in many cases changes at the infrastructure or code level.
- Years of experience in high-level IT support, software engineering, or system administration.
- To have the expertise to go deep into logs, architecture, and configuration for debugging system crashes and persistent performance issues.
- Connectivity issues involving routing, DNS, firewall rules, or virtualization layers that Tier 2 cannot resolve.
- Handle complex technical cases with minimal supervision, ensuring high customer satisfaction.
- Document solutions and insights into internal and client‑facing knowledge bases.
- High‑level technical support handling deep network and device isolation, and escalating verified bugs.
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