Network Support Engineer

Network Support Engineer

We are looking for a customer-facing L1 Network Support Engineer to act as the first point of contact for client users and customers for network-related incidents and service requests. Although the role is positioned as helpdesk support, the actual requirement is focused on L1 network troubleshooting, incident triage, ticket ownership, customer communication, and escalation coordination

The ideal candidate should have a basic but practical understanding of routing, switching, firewalls, VPNs, network monitoring, and cybersecurity fundamentals, along with strong English communication skills. The role requires someone who can speak clearly with customers, ask the right troubleshooting questions, document issues accurately, provide timely updates, and work closely with L2/L3 network teams for resolution.

Key Responsibilities

• Act as the first point o...