Opportunity Description
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
Technical SME for the technologies listed in the Competency table below.
Handle Medium & Large projects.
Deliver Projects within schedule and budgets.
Critical customer incidents/breakdowns troubleshooting them within the agreed service levels for self and team.
Reporting of all KPIs related to Service Delivery
Adherence to Process Policies & Procedures
Maintain and acquire Certifications as per Business Requirements for self and team.
Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.
Willing to work on-field at customer premises for undertaking Projects & Support functions based on the requirement.
Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.
Design deploy and operate Cisco ACI (EVPN-VXLAN) data center fabrics.
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