Opportunity Description
Responsibilities
- Head a team of level 1 & level 2 network engineers and ensure smooth day to day operations.
- Managed all network incident based on Severity level.
- Analyse problems, perform troubleshooting, and track problems through resolution.
- Responsible for monitoring activities, such as network and bandwidth usage
- When necessary, elevate problems to the appropriate stakeholders / principals
- Ensure generation and management of support tickets according to SLA requirements
- Schedule and run periodic maintenance for network infrastructure at the data centre
- Plan and manage change request and / or maintenance activities for network operations including firmware patches.
- Provide management and stakeholders with timely support updates on pending issues
- Report daily, weekly and monthly network performance and incidents to management
- Prepare for weekly and monthly meeting wit...
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