Network Analyst (Toronto)

Overview

Network Analyst – Location: Toronto, ON. Duration: months with possible contract to hire/with possible extension.

Job Description / Accountabilities

An IT Operations Analyst IV within the Network Operations Support Group is responsible for providing senior‑level support of the client Group network infrastructure, including BRP capabilities, incident management, and support of all components associated with these environments.

Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load Balancer and Optical solutions.

• Engage other teams or escalate to L/L teams as necessary.
• Ensure smooth takeover of work and well‑documented hand‑over.
• Provide strong technical support while ensuring NOC processes and procedures are followed properly.
• Use automation, follow remediation procedures, maintain high‑quality ticket and vendor issue updates, including handover documentation.
• Collaborate ...