Opportunity Description
Job Title: Murex Production Support Analyst
Location: Bangalore
Department: IT / Capital Markets / Production Support
Reports To: QA Manager / Support Lead / Delivery Manager
Job Summary
We are looking for a Murex Production Support Analyst to provide L1/L2 support for Murex (MX.3) applications. The role involves monitoring production systems, resolving incidents, supporting business operations, and ensuring smooth functioning of trade lifecycle and related processes within SLA timelines.
Key Responsibilities
Provide L1/L2 production support for Murex applications
Monitor daily batch processes, end-of-day (EOD) runs, and system performance
Troubleshoot and resolve incidents, tickets, and production issues within SLA timelines
Analyze logs, identify root causes, and deliver quick resolutions or workarounds
Coordinate with business users, developers, and upstream/downstream systems
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