Opportunity Description
IT Technician Manager – MSP
MUST HAVE MSP MANAGEMENT EXPERIENCE
Position Summary
The company is seeking a Level 2 IT Technician Manager to oversee daily operations within a Managed Service Provider environment. This role blends hands-on L2 technical support with operational management of technicians, ticket flow, and onsite dispatching. The position is based in Miami FL, operating during standard U.S. business hours, with the ability to occasionally visit client offices when required.
Work Schedule
Monday–Friday: Standard U.S. business hours
Occasional after-hours availability for escalations is a plus
Ability to travel locally to client sites as needed
Core Responsibilities
Operational Management
Manage communication primarily through email, with supplemental phone interaction as...
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