Opportunity Description
Primary Location
5519 Glenwood Hills Pkwy, Grand Rapids, MI 49512
Employee Status
Full‑Time
Workplace Type
Fully On‑Site
About this position
LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union’s assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union losses.
What you’ll do
- Educate members on the benefits of fulfilling their mortgage payment obligations.
- Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue.
- Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries.
- Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.
- Maintain compliance with LMCU, Fanni...
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