Mid-Level Client Success Manager at Verndale

Contribute to client success and growth as a Mid-Level Manager at Verndale in Montreal. This full-time role focuses on optimizing client relationships and ensuring exceptional experiences across digital platforms.
In this position as a Client Success Manager, you will handle a diverse portfolio of clients, ensuring satisfaction while identifying expansion opportunities. Your expertise in technologies like Shopify and Magento will enable you to align client and business objectives effectively. Prepare for a travel commitment of 25%-50% to engage with clients in Canada and the U.S.
Key Responsibilities:
• Oversee a diverse portfolio of client accounts
• Ensure retention and high satisfaction levels
• Support strategic account planning initiatives
• Identify and drive upsell opportunities
• Collaborate with teams to deliver client solutions
Requirements:
• 5-8 years in Client Success or Account Management
• Background in digital services or eCommerce implemen...