MGR (NPS SERVICE - MC) - Akurdi

Bajaj Auto Ltd

Delhi Division, Delhi, India Full-time July 13, 2026

Opportunity Description

Job Description: Manager (Customer Experience); Department: MC- Service Operations
Location: Akurdi, Pune
Role Purpose
To improve customer experience outcomes by effectively managing the NPS system, enabling field teams through insights and coaching, based on huddle quality, and ensuring robust execution across channel partners.
Key Responsibilities
Manage the end-to-end Net Promoter Score (NPS) system to ensure effective governance and execution.
Drive and standardize the quality of inner-loop resolutions across the network.
Collaborate with cross-functional stakeholders and Field ASMs to ensure efficient operations and timely closure of NPS feedback.
Monitor NPS performance with a focused approach on improving process quality at dealer workshops.
Provide regular coaching and guidance to ASMs and workshop teams on NPS processes and key improvement areas.
Stakeholder Interacti...
        

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Opportunity Details

Location Delhi Division, Delhi

Country India

Type Full-time

Category Other Management Occupations

Posted July 13, 2026

Deadline August 22, 2026

About Bajaj Auto Ltd

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Bajaj Auto Ltd

Delhi Division, India