Merchant Specialist

Location: Remote in Tennessee

Duration: 6 Months (Conver to FTE)

Job Description:

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Basic Qualifications:
- High school diploma or equivalent
- Typically at least six months of customer service experience

Preferred Skills/Experience:
- Effective telephone, interpersonal and verbal communication skills
- Good problem-solving and negoti...