Mental Health Receptionist

Position Information:

The MH Receptionist/Medical Secretary is responsible for answering telephones and transferring calls to staff. Booking initial consultations for psychiatrists and faxing appointment information to family doctors. Assisting other staff as required. Maintain complete confidentiality.

Essential Job Functions:
1.Answer and direct an average of 50 plus telephone calls daily. For Mental Health Services, transfer incoming telephone calls to the appropriate person. Assist with answering any questions about referrals, our services, etc.
2. Respond to emergency/crisis situation, either on the telephone or in person, in a caring and diplomatic manner.
3. Book new consultation appointments for all psychiatrists
4. Provide clerical support for the specialized programs (Day Hospital, Eating Disorders, PEPP) including booking group appointments into Cerner scheduling system, and making reminder calls before the commencement of ea...