Opportunity Description
Important Notes
This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.
Submitted resumes must be in English to be considered.
About the Role
Are you ready to lead a team where we think big, embrace challenges, and deliver exceptional service every day? We're looking for an authentic leader who thrives in a hands‑on role, solves problems with a long‑term mindset, and finds purpose in helping team members grow and succeed.
As a Member Support Team Lead, you'll play a critical role in the day‑to‑day operations of our Member Support team. You'll handle escalations confidently, provide real‑time support to agents, and ensure every member receives an exceptional experience. You will report to the Member Support Manager and collaborate closely to improve performance and foster a culture of excellence.
Note: The initial schedule for this position may be adjusted based on business needs.
Interested in this opportunity? Apply now through Expertini.
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