Opportunity Description
Step into the role of Member Support Leader at Envoyage in Toronto, ON, where your leadership will shape the future of independent travel advisors. Deliver exceptional operational support and engagement.
In this full-time position with Flight Centre Travel Group, you'll oversee the end-to-end member experience, focusing on onboarding, support strategies, and community connection. Your role will blend strategic direction and operational excellence, contributing to scalability and member satisfaction while fostering strong team dynamics. If you have a knack for problem-solving and relationship building, this is an exceptional opportunity.
Key Responsibilities:
• Manage member support operations across the Envoyage network
• Enhance member satisfaction through tailored service strategies
• Develop and monitor service level agreements (SLAs)
• Resolve escalated issues in a timely manner
• Streamline operational workflows for efficient support
Requirements:
• 3+ y...
In this full-time position with Flight Centre Travel Group, you'll oversee the end-to-end member experience, focusing on onboarding, support strategies, and community connection. Your role will blend strategic direction and operational excellence, contributing to scalability and member satisfaction while fostering strong team dynamics. If you have a knack for problem-solving and relationship building, this is an exceptional opportunity.
Key Responsibilities:
• Manage member support operations across the Envoyage network
• Enhance member satisfaction through tailored service strategies
• Develop and monitor service level agreements (SLAs)
• Resolve escalated issues in a timely manner
• Streamline operational workflows for efficient support
Requirements:
• 3+ y...
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