Opportunity Description
Job Title
Member Support Expert (Canada)
Location
Toronto, ON. Candidates must reside in Toronto or be willing to relocate.
Responsibilities
- Deliver exceptional member support that is timely, transparent, and empowering.
- Develop deep expertise in healthcare systems to assist individual members and B2B customers.
- Contribute insights to improve products and services.
- Assist with new company onboarding.
- Collaborate across teams to drive strategic initiatives.
- Own strategic projects to scale Care Operations in Canada, including flawless onboarding, proactive support, and shipping cross‑functional improvements.
- Work in close collaboration with Product, Ops, Sales, and Insurance teams.
- Leverage existing processes from other regions while adapting to local context.
- Provide high autonomy within a small Canadian team.
- Participate in hiring and mento...
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