Member Services Representative (18 Month Term) - St. Malo & St. Jean Baptiste Branches

Job Category: Banking - Customer Service & Advice

Reporting to the Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The MSR supports members with day‑to‑day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers inquiries, resolves concerns, and connects them to the expert team across ACU. As the first point of contact for members in branch, the MSR contributes to overall satisfaction and retention, and champions ACU’s commitment to rural and agricultural communities, francophone services, values‑based banking and triple‑bottom‑line accountability to people, planet, and prosperity.

Key Accountabilities

• Provide a high level of service by attending to members courteously and professionally, ensuring all advice and service delivery standards are met and exceeded.
• Engage members in meaningful conver...