Member Experience Specialist - Bilingual Focus

Join OMERS as a Bilingual Member Experience Specialist and support members with inquiries related to the Pension Plan. Your ability to communicate fluently in English and French will be key to enhancing member interactions.
In this role, you will assist members and employers by developing a comprehensive understanding of the OMERS pension administration. Your expertise will help address inquiries efficiently while ensuring member satisfaction in a hybrid environment.
Key Responsibilities:
• Address member inquiries with accuracy and professionalism
• Handle escalated issues and process transactions
• Perform follow-ups to ensure all information is complete
• Collaborate on data analysis to resolve issues
• Maintain high productivity and service standards
Requirements:
• 2+ years in pension benefits or client services
• Fluency in English and French is essential
• Excellent communication and problem-solving abilities
• Strong integrity and discretion ...