Medical Support Assistant (Advanced)

Summary The incumbent serves as a Medical Support Assistant (Advanced) within the Patient Administrative Service (PAS). This position provides Outpatient and Inpatient administrative services to Veterans residing in the Primary Service Area of the Edward Hines, Jr. VA Hospital. The Edward Hines Jr. VA is a 1A complex facility. NOTE: The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Responsibilities Major Duties: Must have knowledge of VA policies, regulations, guidelines, and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements (i.e., labs, EKGs, x-rays) to ensure readiness for the patient visit. Monitors ICB usage ensuring insurance is collected and captured appropriately at enrollment. Must keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the deliver...