Maverick Insider Retention Manager

Do you have a knack for organising and understanding subscriber trends? Is maximising member experience and reducing churn your field of expertise? If yes, the Maverick Insider Retention Manager role at Daily Maverick may be right for you!

The Retention Manager will own the retention strategy for the Maverick Insider membership programme, with a particular focus on reducing involuntary churn caused by failed payments and preventing voluntary cancellations through proactive engagement.

The successful candidate will monitor subscription performance daily, identify retention risks, develop recovery campaigns, improve payment success rates, and work closely with the technology, customer support, and finance teams to maximise member lifetime value.