Mandarin Speaking Customer Support Representative (on-site)

Location: Penang, Malaysia (Relocation Support Provided)

Are you driven by the fast-paced realms of tourism, hospitality, and digital travel solutions? We are looking for vibrant, service-oriented Mandarin-Speaking Customer Support Specialists to join our growing team in Penang—Malaysia's premier coastal technology hub.

In this role, you will represent a leading international digital booking application. Your mission will be to assist global consumers and commercial vendors with platform navigation, resolve technical glitches, and deliver top-tier service.

Core Responsibilities

As a Customer Experience Specialist, your day-to-day duties will encompass:

• Multi-Channel Assistance: Address inbound inquiries, requests, and disputes from platform users and business partners via telephone, live chat, and email in fluent Mandarin.
• Reservation Administration: Help clients book, alter, or ca...