Mandarin Speaking Customer Advisor (on-site)

Are you ready to kickstart a dynamic career in the rapidly growing digital travel and lifestyle sector? We are actively searching for energetic, highly communicative Mandarin‑Speaking Customer Success Specialists to join our diverse corporate hub located in the heart of Kuala Lumpur, Malaysia.

Core Responsibilities

• Multichannel Communication: Interact with app users and commercial partners via inbound phone calls, live chat, and email, conducting all client communication entirely in Mandarin.
• Reservation Lifecycle Support: Overseas bookings from start to finish, managing cancellation requests, itinerary adjustments, and payment gateway issues.
• Merchant Relations: Collaborate directly with hotel managers, vendors, and venue coordinators to resolve disputes, secure special guest arrangements, and sync real‑time system availability.
• App Troubleshooting: Assist clients with account setup, digital wallet navigation, loyalty point r...