Manager, Unauthorized Software Remediation & Operational Support

Is this role right for you?

In this role, you will:
Key Outcomes & Accountabilities
• Ensure unauthorized and prohibited software is remediated within defined SLAs and risk tolerances
• Maintain end to end visibility and tracking of all unauthorized software cases through to closure
• Enforce software compliance controls in alignment with Technology Standards and SAM governance
• Improve data integrity and reliability of discovery sources (e.g., Tanium, SCCM, ServiceNow Discovery)
• Reduce technology and audit risk exposure through consistent remediation execution
• Provide transparent reporting and metrics to SAM leadership, Technology Risk, and audit stakeholders
Unauthorized Software Identification & Remediation
• Review and validate unauthorized and prohibited software detections from discovery tools
• Drive remediation actions (uninstall, upgrade, or exception handling) in coordination with endpoint, server, and applicat...