Manager, Service Performance

Location

Plaza Carso II, Polanco, Miguel Hidalgo, CDMX

Benefits

• Salary according to experience.
• Over Law Benefits.

Key Responsibilities

• LatAm Smartphone Repair Centers Development Management (Mexico, Chile, Peru, Colombia, Panama).
• Customer service satisfaction and KPI management in Latin America, following up on achieving local assessment service goals.
• Implement headquarters' overseas customer service work plan and service strategy.
• Formulate service policies and processes development, promote with service content implementation, and plan service innovation activities.
• Manage market product reputation information and quality issues.
• Manage local service team of agents and service providers, handling customer and user complaints in Latin America.

Qualifications

• Bachelor's degree or above, with at least 1 year of relevant se...