Opportunity Description
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In this role, you will:
Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Leads and manages a team of Virtual Mortgage Retention Specialists in their responsibilities of managing their assigned client leads, deepening existing relationships, develop new relationships, and working closely with partners across the retail branch network. Leads, develops and coaches team by providing direction, support, and guidance, resolving issues, planning and leading team meetings, fostering a performance-oriented environment, recognizing success, identifying sales opportunities, and strategically influencing internal partnersContribute to the achievement of the highest rating in NPS among customers of all the major banks in Canada.Assist with the development and refinement of the virtual advice model to...
Full-time
Operations Specialties Managers