Opportunity Description
Full-time Operations Manager - Guest Experience at Thermea Spa Village Whitby
Thermea Spa Village Whitby has transformed the spa experience into a wellness village. With state‑of‑the‑art installations and historically inspired buildings, it offers guests a peaceful escape from modern life. As the first of its kind in Canada, the village blends rituals from around the globe with a distinctly Canadian character.
About the Role
Reporting to the Assistant Director of Operations, Guest Experience, the Operations Manager will manage a team to ensure smooth operations and an impeccable guest experience. Responsibilities include optimizing the guest experience, handling administrative follow‑ups, resolving complaints, improving processes, and developing staff.
What You’ll Do
- Act as Manager on Duty for the spa, communicating with all departments timely and effectively.
- Participate in decision m...
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