Manager - Operational Resilience

Manager, Operational Resilience

• Status: Regular, Full Time
• Department: Customer Experience
• Location: Markham – 4 days in office
• Compensation: $84,264 - $130,609 (including base salary and potential incentive pay)

The Manager, Operational Resilience is responsible for supporting the design, implementation, and maintenance of operational resilience practices across the organization. The role focuses on ensuring critical business processes can continue during disruptions through effective planning, risk assessment, and coordination with operational teams.

This position emphasizes process-level continuity, workforce readiness, and customer experience.

Key Responsibilities

• Support the development and execution of the operational resilience framework
• Coordinate resilience activities across business units
• Embed resilience c...