Opportunity Description
Drive high-quality IT support services as the Manager of End User Operations at goeasy. This role emphasizes collaboration and innovation in enhancing the IT support experience across multiple sites.
At goeasy, you'll lead a dedicated team responsible for maintaining uptime and ensuring user satisfaction while overseeing IT operations strategies. Your leadership will focus on effective problem resolution, strategic vendor partnerships, and continuous process improvements to meet evolving business needs. Your role is pivotal in fostering a high-performance culture where exceptional service delivery is paramount.
Key Responsibilities:
• Direct the end-user operations team for timely resolutions
• Provide elite support to executive teams
• Optimize field operations and service processes
• Oversee computer rollout and user onboarding
• Analyze SLA and KPI trends for service improvements
Requirements:
• Degree in Computer Science, Business, or related field
• M...
At goeasy, you'll lead a dedicated team responsible for maintaining uptime and ensuring user satisfaction while overseeing IT operations strategies. Your leadership will focus on effective problem resolution, strategic vendor partnerships, and continuous process improvements to meet evolving business needs. Your role is pivotal in fostering a high-performance culture where exceptional service delivery is paramount.
Key Responsibilities:
• Direct the end-user operations team for timely resolutions
• Provide elite support to executive teams
• Optimize field operations and service processes
• Oversee computer rollout and user onboarding
• Analyze SLA and KPI trends for service improvements
Requirements:
• Degree in Computer Science, Business, or related field
• M...
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