Manager of Client Support at Ripple

Lead a dynamic team at Ripple as the Manager of Client Support. This critical role focuses on client-first service and innovative SaaS solutions, ensuring outstanding client experiences.
As the Manager of Client Support at Ripple, you will play a vital role in guiding Client Support Analysts. This position demands strong leadership and a commitment to enhancing onboarding and training programs. You will own and optimize the client support queue lifecycle, ensuring timely resolutions while mentoring your team to excel.
Key Responsibilities:
• Inspire and develop Client Support Analysts for a client-first culture
• Enhance onboarding and training for new analysts
• Manage client support queue lifecycle for swift resolutions
• Serve as a resource for complex technical challenges
• Analyze client metrics for continuous improvement
Requirements:
• 5+ years in support, with proven improvement track record
• 2+ years in a leadership role, focused on team developm...