Manager of Claims Quality Controls at Gore

Join Gore Mutual as a Manager of Claims Quality Controls, focusing on innovative QA strategies in a hybrid setup. This role centers on improving customer outcomes through data-driven controls.

You will be responsible for the end-to-end Claims Business Control Environment, enhancing quality assurance across all lines of business while driving compliance and governance. Your leadership will empower a small team to execute strong quality management practices and track performance improvements effectively.

Key Responsibilities:
• Lead the Claims QA operating system and reporting cadence
• Standardize categories in alignment with operational attributes
• Facilitate consistency with cross-line calibration audits
• Translate QA data into actionable insights for coaching
• Direct the audit program for Claims and regulatory compliance

Requirements:
• Minimum of 7 years in a relevant leadership role within insurance
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