Manager, Network Operations

Summary

The Manager, Network Operations will be responsible for leading, developing and motivating a Managed Service Infrastructure Network (MISN) operations team. The Manager will coordinate the contributions of employees so that the team's results are greater than the total results of each member, and be able to meet our clients service support in Day 2 while maintaining a high level of performance – incidents, service request, problems and changes.

Key Responsibilities

• Inspire and motivate team members towards a common goal.
• Implement a daily management system and operational processes.
• Coach and develop team members.
• Articulate the vision and direction.
• Work with cross‑functional teams (IT, Sales, Project, Engineering) to ensure seamless delivery to the client.
• Ensure contractual SLA delivery attainment to the client.
• Remove roadblocks and ensu...