Opportunity Description
Join SpaSoft by Jonas Hospitality as the Manager of the Support Team, focusing on leadership and service excellence. Cultivate a motivated team and ensure quality support for clients in the hospitality industry.
As the Support Team Manager, you're responsible for supervising operations, case prioritization, and maintaining effective communication channels. Collaborating with the Director of Client Services, you'll drive improvements in customer service and support efficiency.
Key Responsibilities:
• Guide the support team in delivering standout services
• Oversee case loads and direct timely responses
• Manage software deployment and ensure accuracy
• Mentor team members and develop training modules
• Maintain case information in Salesforce.com
Requirements:
• College degree or equivalent work experience preferred
• At least two years of IT experience in hospitality
• Proficiency in Microsoft Office and Crystal Reports
• Proven problem-solving and te...
As the Support Team Manager, you're responsible for supervising operations, case prioritization, and maintaining effective communication channels. Collaborating with the Director of Client Services, you'll drive improvements in customer service and support efficiency.
Key Responsibilities:
• Guide the support team in delivering standout services
• Oversee case loads and direct timely responses
• Manage software deployment and ensure accuracy
• Mentor team members and develop training modules
• Maintain case information in Salesforce.com
Requirements:
• College degree or equivalent work experience preferred
• At least two years of IT experience in hospitality
• Proficiency in Microsoft Office and Crystal Reports
• Proven problem-solving and te...
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