Opportunity Description
The Manager, Financial Systems Support is responsible for supporting Oracle EBS R12.2 application and other financial systems. The Manager will work closely with local administrators at Brands and other GFIT teams. The ideal candidate will have Functional and Technical expertise in Oracle EBS R12.2, should have the experience supporting EBS Financials modules at global level.
**Essential Functions:**
+ Manage Incidents daily with third party support provider and ensuring timely resolution of incidents with acceptable resolution recommendations within our agreed upon Service Level Agreement. As part of the incident management, analyze recurring incidents and address it through Problem Management and propose a root cause fix to the issue.
+ Manage change requests (CR) daily to ensure timely and competent solutions. This requires review of proposed implementation, Impact analysis, back out plan for all the change requests, present CRs to the Change Review Board (CRB) ...
**Essential Functions:**
+ Manage Incidents daily with third party support provider and ensuring timely resolution of incidents with acceptable resolution recommendations within our agreed upon Service Level Agreement. As part of the incident management, analyze recurring incidents and address it through Problem Management and propose a root cause fix to the issue.
+ Manage change requests (CR) daily to ensure timely and competent solutions. This requires review of proposed implementation, Impact analysis, back out plan for all the change requests, present CRs to the Change Review Board (CRB) ...
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