Opportunity Description
Manager – Enterprise Value & Enablement
This senior individual‑contributor role within the Client Fulfillment operations team combines consultation quality, enterprise retention, and fulfillment quality assurance into a single mandate. The role diagnoses performance and consultation gaps from live call evidence and turns them into coaching and training; owns a high‑touch retention relationship with Software Finder’s most strategic enterprise clients; and owns the refund/rejection analysis and tech‑enablement work that keeps lead quality high across channels. Its purpose is a better‑prepared SDR floor, stronger enterprise relationships, and cleaner lead quality – not personal conversion outcomes.
Key Responsibilities
Consultation Quality & Enablement
- Listen to and review SDR calls across all software categories (HR, Medical, LMS, ERP, Legal, CRM, and others) to identify recurring skill gaps, knowledge deficiencies, and coachable moments....
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