Manager (Digital Communications & Customer Experience)

[What the role is]

At the Energy Market Authority (EMA), we do more than keep the lights on. As Singapore’s energy market regulator and industry developer, we work to ensure a reliable, secure and sustainable energy supply for homes, businesses and the economy.

As Singapore’s energy landscape evolves, customer experience plays an increasingly important role in how we engage, communicate and build trust with the people we serve. From strengthening service operations and case management processes to improving customer touchpoints and supporting service excellence efforts, customer-centricity is key to delivering responsive and seamless services.

We are looking for a driven and service-oriented individual to join our team. The ideal candidate is operationally strong, people-centric, and able to balance day-to-day operational needs with longer-term improvements to customer experience and service excellence.

[What you will be working on]

<...