Opportunity Description
Location
Toronto, ON
Team: Customer Lifecycle Management
Reports to: Senior Manager, Digital Adoption & Engagement (Customer Lifecycle Management & Strategy)
Role Summary
The Manager, Digital Adoption & Engagement is accountable for supporting the design, delivery, and ongoing optimization of the Digital Adoption & Engagement journey, a priority initiative focused on increasing digital engagement and shifting customer behaviours toward self-serve banking across online and mobile channels.
This role plays a critical part in translating strategy into execution, working across Product, Digital, Marketing, Analytics, Frontline Enablement, and Operations teams to deliver high-impact initiatives that improve customer experience, drive adoption of digital capabilities, and reduce cost-to-serve. The Manager will support the development of journey roadmaps, execution of key initiatives, and delivery of measurable business outcomes such a...
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