Manager, Customer & Technical Support

## Manager, Customer & Technical SupportApplyremote type: Hybridlocations: Brasília, Braziltime type: Full timeposted on: Posted Todayjob requisition id: R- **It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:We’re seeking a hands-on Technical Engineering Manager to lead a team of cloud engineers focused on troubleshooting, performance optimization, and operational excellence. This role blends strategic leadership with technical depth—ideal for someone who thrives in fast-paced environments and enjoys solving complex challenges.**Your role:****Team Management*** Manage and coach a team of platform support specialists and Microsoft technical specialists while fostering a culture focused on customer experience, knowledge sharing, and operational excellence* Foster a culture of accountability, learning, and continuous improvement* Conduct regular performance reviews and skill development planning**Operational Excellence*** Define an...