Manager, Customer Success

Overview

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform — powered by AI that understands every conversation in real time. We’re now leading the shift to Agentic AI: intelligent agents that automate workflows, resolve customer issues, and accelerate revenue in real time.

Being a Dialer: AI is integral to how our teams work. We provide powerful AI tools to help our employees move faster, think bigger, and achieve more.

We seek individuals who are intensely curious, hold themselves to a high bar, and embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform. You will manage customer relationships, drive product adoption, and cultivate ...