Manager, Customer Service

At ASICS, our Sound Mind, Sound Body philosophy is more than a tagline, it's our way of life. Over 75 years ago our founder, Kihachiro Onitsuka, saw that sport and movement had the power to lift spirits, project positivity, and propel people and whole communities forward. ASICS provides a diverse and inclusive culture that enables learning, growth, and opportunity at all levels. Our robust employee benefits allow for real work-life balance and a strong sense of community. We empower our employees to pursue their career goals. If this sounds like you, then we want you on our team.

A Brief Overview

The Ecommerce Customer Service Manager will lead and oversee the customer service operations between ASICS and our third-party customer service provider, Global Response. This role will be responsible for developing strategic case handling guidelines, comprehensive training programs, and quality assurance frameworks aligned with ASICS' customer experience standards. The...