Manager Customer Operations Americas (Bogotá)

Manager Customer Operations - AMER

Job Location : Any LATAM Country

Role Description

Responsible for managing the complexity of supply chain products and services within the Americas region. This role acts as the single point of contact, ensuring seamless interaction and coordination between the customer and DHL teams. The manager drives tactical and operational performance, ensures compliance with Service Level Agreements, leads customer‑specific initiatives, and supervises the flow of cargo. Additionally, the role involves financial oversight, fostering strong relationships with stakeholders, and continuously improving operational processes to meet and exceed customer expectations.

Key Responsibilities

Manage Customer Relationships and Interactions

• Serve as a single point of contact, managing multiple interactions in customer and DHL teams at the regional level.
• Develop business relationships at all levels t...